Delivery and Returns

Delivery Policy

Catering Equipment Australia’s aim is to make deliveries as simple and hassle-free for you as possible. For most products, we can provide a freight estimate before you purchase your products. Simply enter your postcode on the product page or at checkout and select any relevant options to instantly get a delivery estimate. We promise to try our best to stick to the estimate given to you but given the nature of products we stock, please note that there may occasionally be some discrepancies between the estimates provided and the actual freight charge. In such cases, the customer will be liable for these differences. 

Delivery Time

All deliveries will be done during standard business hours (9am-5.30pm) only. Orders placed on Friday afternoons, public holidays and weekends will only be processed on the following business day. Freight delivery times cannot be guaranteed. We aim to deliver and fulfil orders within 2 business days. However, please allow 2 to 12 business days delivery depending on your location. Weekend deliveries can be arranged but will attract a surcharge. Weekend, after-hours or time specific deliveries must be arranged by phone with one of our sales consultants. Please contact us on 03 9551 2369 to find out more. 

Stock

Although we stock many of the products listed on our website in our warehouses, some products may need to be ordered in from other suppliers. This may delay delivery timeframes. We endeavour to keep in touch with you and we will notify you of any delays as a result of no stock or delayed delivery timings. 

Bulky Items

Certain products we carry are classified as bulky (size/weight/shape) and therefore may attract a surcharge for delivery. These delivery charges will be made available to you prior to despatch. 

Product deliveries will be made to kerbside or streel level only. Catering Equipment Australia or any delivery companies associated with Catering Equipment Australia are not responsible for or will negotiate any lifts, stairs or other delivery locations. If the products cannot be unloaded or delivered at the premises, the customer will be fully responsible for costs associated with denied deliveries or re-deliveries. 

Product deliveries will be made to kerbside or streel level only. Catering Equipment Australia or any delivery companies associated with Catering Equipment Australia are not responsible for or will negotiate any lifts, stairs or other delivery locations. If the products cannot be unloaded or delivered at the premises, the customer will be fully responsible for costs associated with denied deliveries or re-deliveries. 

Returns Policy

Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please note the following:

There may be re stocking fee on standard equipment returned.
All standard equipment returned will be at the expense of the customer & returned to the allocated address as instructed by Catering Equipment Australia
All standard equipment returned must be in the following conditions otherwise will not be accepted:
- Original packaging and with tax invoice / receipt
- Brand New (not used or damaged in any way) & will be inspected
- Instruction manuals & warranty cards intact
No cancellations or refunds on custom made equipment or catalogue equipment that needs to be ordered in specifically for the client.

We request that you contact us should there be a need for returning your goods purchased by calling Catering Equipment Australia on 03 9551 2369.